Last Updated: August 30, 2026
At TOKU INDUSTRIES, we aim to supply high-quality CNC and VMC tooling products that meet our customers’ requirements. Please review the following policy before placing an order.
1. Return Period
We accept return requests within 7 days of delivery for eligible products.
To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original, undamaged packaging
- Complete with all applicable labels and documentation
- Accompanied by the invoice, Order ID, or other proof of purchase
2. How to Request a Return
To request a return, contact us at:
Email: support@toku.co.in
Phone / WhatsApp: +91 9412481234
Please provide your Order ID, product details, reason for return, and photographs/videos of the product and packaging, where applicable.
Returns must be approved by TOKU INDUSTRIES before the product is shipped back. Products returned without prior approval may not be accepted.
Where applicable, we may arrange pickup of the eligible return for your convenience.
3. Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If you receive a product that is damaged, defective, incorrect, or different from the product ordered, please contact us as soon as possible, preferably within 48 hours of delivery.
We recommend taking photographs or a video while opening the package, as this may help us investigate transit damage or product-related issues.
After verification, TOKU INDUSTRIES may provide a replacement, return, credit, or refund, as applicable.
4. Non-Returnable Products
Returns may not be accepted for:
- Products that have been used, installed, modified, or altered
- Inserts or cutting tools damaged due to machining or incorrect application
- Products damaged due to improper storage or handling after delivery
- Custom-made or specially procured products
- Products returned without prior approval
- Products without original packaging or identification
- Products purchased under special clearance or non-returnable terms
Tool performance or tool life claims will be evaluated based on the specific machining application, material, machine condition, cutting parameters, and usage conditions.
5. Exchanges
If an incorrect product has been supplied by TOKU INDUSTRIES, we may arrange a replacement after verification.
For a change in product requirement after purchase, an exchange may be considered at our discretion, subject to product condition, availability, and applicable charges.
6. Refunds
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the applicable original payment method or another mutually agreed method.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
7. Return Shipping
If the return is due to an incorrect, damaged, or defective product supplied by TOKU INDUSTRIES, we may bear the applicable return shipping cost.
For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping and applicable handling charges may be borne by the customer.
8. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
TOKU INDUSTRIES
Website: toku.co.in
Email: support@toku.co.in
Phone / WhatsApp: +91 9412481234
Address: 509/A Gali Number 5, Basai Industrial Area, Gurugram, Haryana, India – 122001